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Best Practices and FAQs

Recording Best Practices

Requesting Scheduled Recordings

  • Recordings can be pre-scheduled using our Request a Scheduled Recording form.
  • Requestors must receive Room Reservation confirmation before requesting recordings. Recording start and end times cannot be outside of the room reservation times.
  • Faculty, staff, and event coordinators can request scheduled recordings. Students can only request recordings of their Public Dissertation Defense Presentation.
  • Recording requests should be made at least two business days in advance to allow time for proper scheduling. You will receive a confirmation email with a link to your recording folder.

Recording Room Types

  • Recording room types are noted on the Request a Scheduled Recording form. You can also see room recording details on our Room Descriptions page.
  • Most rooms record the content projected on the room screen and a camera shot of the presenter at the podium. Content can be recorded from most sources, including PC laptops and doc cams.
  • You can use the room touch panel controls to select the content source, mute or adjust audio, and adjust the camera shot.
  • Some smaller rooms only record the room PC screen. Presentations must be made from the room PC to record.
  • Copy protection may cause a green screen to record in place of content when recording over HDMI. This happens automatically with Apple devices (e.g., Mac laptops, iPads), and with any devices when an app streaming encrypted content is open. Presenters should transfer their files to the room computer for presenting if they encounter problems with their device.
  • If you are unfamiliar with a room’s systems, you can request a room orientation by visiting our Classroom Support home page and clicking on the Request Help button.

Before the Recording Begins

  • It is the requestor’s responsibility to make the presenters and attendees aware of the recording prior to and during the event. If a presenter or attendee advises they do not want to be recorded, the recording must be canceled or deleted.
  • Any presenters not affiliated with the UNC School of Medicine (SOM) must sign our Recording Release Form. Each department is responsible for obtaining and retaining the original, signed documents.
  • We recommend muting all mics before and after the presentations to prevent recording private conversations.
  • Tell presenters in advance that no Protected Health Information (PHI) can be included in Panopto recordings, even with authorization. This includes verbal presentations, discussions, and Q&A.
  • Please ask presenters to remove any PHI from their presentations prior to recording.
  • Please ask presenters to cite their sources, especially when using mock images of patients.
  • Recordings begin and end at the requested scheduled recording times, regardless of when the presenters begin and end. If presenters begin after the recording starts or end before the recording ends, the recording is still in progress. Please mute all mics before and after the presentations to prevent recording private conversations.

After the Recording Ends

  • Recordings automatically upload to Panopto cloud for processing when the recording ends. Once processing is complete, your recording will be ready for playback in your recording folder.
  • Panopto recordings are deleted automatically after two years of no usage.

Please see our Lecture Capture Guidelines page for more information.

Lecture Capture Support and Training

  • For lecture capture and classroom support, or to request a room orientation, please click the Request Help button on our Classroom Support home page.
  • For immediate assistance, please call 919-843-9086.
  • For lecture capture training, please visit our IT Training site.

FAQs


No. No Protected Health Information (PHI) can be included in Panopto recordings, even with authorization. Please ask presenters to remove any PHI from their presentations prior to recording. Please see our Lecture Capture Guidelines page for more information.
Please see Platforms Approved for Sharing PHI on our Video Conferencing Policies & Guidelines page.
It is the requestor’s responsibility to make the presenters and attendees aware of the recording prior to and during the event. If a presenter or attendee advises they do not want to be recorded, the recording must be canceled or deleted. We recommend muting all mics before and after the presentations to prevent recording private conversations.
Any presenters not affiliated with the UNC School of Medicine (SOM) must sign our Recording Release Form. Each department is responsible for obtaining and retaining the original, signed documents.
Panopto recordings are deleted automatically after two years of no usage.
Yes. Please note that the Lecture Capture Guidelines for scheduled recordings and using the lecture capture service also apply to uploaded content in Panopto.

To upload, click the blue Create button in the upper left of the Panopto screen. Select Upload media from the dropdown menu. On the upload screen, select the folder you want your recordings uploaded to, and either drag your file to the upload box or click the box to search for your file.

Do not close the upload screen until your file has been completely uploaded. If you do, you will need to start the process again. Once uploading is complete, you can close the screen. The recording title will be black while processing. When completed, the title will turn blue, and you can play your recording.

Please see Replacing HeelStream Links and Embed Codes page for replacement steps. If you need assistance with this, please visit our Classroom Support home page and click the Request Help button.
For lecture capture training, please visit our IT Training site. You can also request training by going to our Classroom Support home page and clicking the Request Help button.